Job Title

Receptionist (Contract)

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Job Description


Receptionist (Contract)

Roles & Responsibilities

  • Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries
  • Handle the telephone switchboard
  • Attend to the needs and operations of the main reception counter
  • Ensure incoming telephone calls are answered promptly and appropriately channeled to the correct department
  • Attend to telephone enquiries, complaints, taking of messages on behalf of staff
  • Ensure guests are attended to promptly, and escorted to their meeting destination
  • Ensure security at the bank’s entrance, no trespassers at all times including lunch hours
  • Assist in office facilities management, and office administration
  • Receive, register and divert incoming hand-delivered mail to the intended addressee
  • Distribute morning daily newspapers to various Division
  • Maintains safe and clean reception area, meeting rooms by complying with procedures, rules, and regulations
  • Provide administrative support and other duties as assigned
  • Back-up for colleague whenever required


  • Experience within a comparable support-centered delivery service
  • Experience of dealing with sensitive /confidential issues
  • Excellent communication skills, both verbal and written
  • Demonstrates a willingness to help others
  • Shows excellent customer-support service skills; and understands the importance of taking ownership and responsibility for resolving enquiries
  • Ability to prioritise effectively and manage the day-to-day aspects of work without the need for constant supervision
  • Ability to use own initiative within areas of responsibility
  • Ability to work flexibly, accurately and methodically and work to demanding deadlines
  • Strong knowledge of IT systems including with Microsoft Office packages, including Word, Excel, Outlook and PowerPoint