Job Title

Service Delivery Operations Manager in Singapore (90625)

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Job Description

GECO ASIA PTE. LTD.

Service Delivery Operations Manager in Singapore (90625)

Roles & Responsibilities

Job Summary:
Role: Service Delivery Operations Manager in Singapore
Start: ASAP
Duration: Permanent
Location: Singapore

Requirements

One of our clients is looking for a Service Delivery Operations Manager, who is/are able to fulfill the following requirements:

Requirements:
– 10+ years of experience in Services Management
– Certification in ITIL Services Management will be an advantage
– Working understanding of software development and maintenance lifecycle (SDLC) and application maintenance a must
– Knowledge on Pega and Healthcare IT will be preferred
– Knowledge in .Net 4.5, Java, cloud specifically AWS (preferred)
– Experience in windows service and batch application

Roles and Responsibilities:
– Drive continuous improvement approach for complex services in intricate scenarios such as multi-sites delivery, multi-vendors, and providing high visibility for global stakeholders.
– Managing collaborating with vendors and the Service budget
– Setting the priority and alignment of the Service with the Client’s day to day business requirements
– Providing focus and accountability for end-to-end service context
– Reporting on the escalations to the Client (and reasons for such escalations) in respect of issues with other vendors
– Identifying and proposing Continual Service Improvement Actions
– Allocating actions to remedy any Service failure or prevent reoccurrence of any Service failures
– Owning and driving activities with internal teams and clients, ensuring comprehensive delivery of work in the Operations
– Leading the day-to-day activities of the Operations team and coordinate with managers to develop, establish and maintain project management standards and procedures
– Managing client to drive activities to closure
– Coordinating the identification of resource needs to support Operations efforts and manage the daily activities of the teams in alignment with project plans.

Please send your application to applicants@geco.asia with (JOB_000430) in Subject line and highlighting:

– Your relevant experience
– Current/expected salary
– Availability information
– A latest MS-WORD Resume


**We regret that only short-listed applicants will be contacted.**

GECO Asia values the data privacy rights of our customers, associates, partners and prospective applicants. We have a privacy policy that governs our collection and use of personal data in place. In conjunction with the new PDPA act in Singapore, we have updated our Privacy Policy and Terms of Use to better clarify our collection and use of your personal information. The same can be found here (https://www.geco.asia/about/privacy-policy)

Note: GECO Asia is a German IT Services company and provides specialist IT resources on project and permanent basis. We operate under a Comprehensive Licence offered by MOM Singapore.
[GECO Asia Pte Ltd, Licence No. 07C4453]
[2 Venture Drive, #10-18, Vision Exchange, Singapore 608526]

For more details please contact meenak@seekasia.com.sg

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