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Job Description

Roles & Responsibilities
  • Respond to customer requests and incident/ problems via phone/ online/ email
  • Determine root cause and provide timely solutions
  • Providing support to end-users in troubleshooting and resloving of desktop PC, level 1 servers, network support
  • diagnosing and solving faults by providing support and troubleshoot
  • PCs hardware and software to end users via phone or on-site support
  • Setup new user accounts and profiles and dealing with password issues
  • Provideing supporting, including procedural documentation and relevant reports
  • Following diagrams and written instructions to repair a fault or set up a system
  • Diploma in Information Technology or equivalent
  • At least 2-3 years relevant working experience in providing helpdesk support
  • Able to provide helpdesk level support over phone/ email/ on-site
  • Technical knowledge in Microsoft Office Suite and troubleshooting of PC server & Network related issues
  • Good communication and interpersonal skills
  • Customer service oriented and good problem solver with strong analytical skills

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