Job Title

Desktop Engineer – Power IT Consultancy

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Required Skills:

Job Description

A Global Leading US Based IT Services Company

Candidate Skills Required:

Job Description:

Position: Desktop Engineer
Experience: 7+ Years
Location: Singapore
Job Type: Permanent

Skills Required:

Job Description

Under the direction of the Team Manager and shift leads, The Expert Layer Support Engineer provides remote desktop support for end-users globally at all levels from Singapore office. This individual must be hard-working and fast-learning, with the ability to effectively troubleshoot, investigate and resolve issues quickly within Service Levels. Solid tech skills, outstanding customer service, strong communication and interpersonal skills are a must

Work Conditions:

  • Able to work 24/5 shifts (Rotational shifts including night shifts)
  • Additional working hours as required (including public holidays / weekends for BCP testing’s)

Main Function:

  • Provide Desktop support to global users / middle office and back office functions remotely.

Job responsibilities include:

Requirements:

    • 8+ years computer service experience using Win7 and VDI preferably in a large organization
    • Strong team player with service-oriented attitude and customer focus, Strong problem solving and analytical skills
    • Strong research and problem solving abilities are required to fix unknown issues
    • Must be able to work shift hours when being scheduled, including weekends if required and public holidays possess strong multitasking skills
    • Current knowledge of PC, Mac and mobile devices (iPhone/iPad, Blackberry etc.), hardware/software and general technology trends along with driver issue
    • Working knowledge of Active directory and blackberry management along with Citrix & VDI tools (Appsense & Systrack vrops)
    • Excellent verbal and written technical documentation skills
    • Strong knowledge on MDS Products (Factset / Bloomberg / THOMSON REUTERS EIKON)
    • Troubleshooting WIFI, printing, network issues, Shared Folders / Mailboxes quickly
    • Maintaining accurate documentation of work done and updating records
    • Experience using Service Now helpdesk ticketing system
    • Excellent PC hardware/software troubleshooting skills Windows 7 and knowledge on windows Profile management including local and roaming profiles
    • MS Office 2010 application suite ( MS Project, PowerPoint, Access, Excel 64 bit, Word, OneNote, Outlook)
    • Lync 2010 & 2013 login and profile issues, Skype Business
    • Various remote access solutions (i.e. Blackberry Console, Good Console, VPN, Citrix Director)
    • Ensure all work activities adhere to the policies and procedures
    • Root cause analysis, attend weekly global call with engineering, problem management. Liaise with product owner or engineering
    • BCP management, maintenance and support (i.e. Isolation testing, Periodic readiness check)

Interpersonal Skills:

  • Able to communicate clearly and effectively across all levels
  • Client-focused and ability to empathize with clients’ needs and install confidence that their issue will be dealt with efficiently and effectively
  • Excellent team player
  • Proactive, positive personality and “can-do” attitude
  • Strong learning capability and committed to self-development
  • Able to adapt to changes and have flexibility in performing the support role
  • Languages Required: English

Additional Skills:

ITSM (IT Service Management)-Practitioner, Networking-Learner, Effective Communication-Practitioner, Data Analysis and Reporting-Learner, Client Focus-Practitioner, Managing Change-Practitioner, Execution Excellence-Practitioner,Build Collaborative Relations-Practitioner, windows administration-Learner, Knowledge Management-Practitioner, Problem Solving & Decision Mkg-Specialist, Application Packaging-Specialist, Desktop Imaging-Specialist, Desktop Management tools-Specialist, Citrix XenDesk/VMware view-Specialist, Solutioning-Practitioner

If you are interested with the above opportunity, kindly send your updated profile along with the below mentioned details to contactus.singapore@poweritconsultancy.com

Apply to this Email id : contactus.singapore@poweritconsultancy.com

 

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